Customer Survey
First Name
Last Name
Company
Street Address
City
State
Ohio
Indiana
Kentucky
West Virginia
Zip Code
Your United Rep
How is United Performing?
1 = Poor Rating
2 = Fair Rating
3 = Good Rating
4 = Excellent Rating
Management
Is management easily accessible?
1
2
3
4
Does management respond in a timely manner?
1
2
3
4
Sales Staff
Is the sales staff helpful?
1
2
3
4
Does the sales staff respond in a timely manner?
1
2
3
4
Does the sales staff visit frequently enough?
1
2
3
4
Dispatch/Scheduling
Is dispatch considerate and friendly?
1
2
3
4
Is scheduling completed in a timely manner?
1
2
3
4
Do they take care of your needs?
1
2
3
4
Driving Team
Are they courteous and friendly?
1
2
3
4
Are they neat and professional?
1
2
3
4
Do they perform the job safely and prevent spills?
1
2
3
4
Accounting Team
Are your invoices correct and easily understood?
1
2
3
4
Is the staff friendly and courteous?
1
2
3
4
ISO Certification
Does United's ISO 14001 certification make a difference to you?
1
2
3
4
Overall
Does United make you feel like you are the only customer?
1
2
3
4
Does United provide competitive costs?
1
2
3
4
Does United address all of your disposal and recycling needs?
1
2
3
4
Is United's waste stream approval process easily understood?
1
2
3
4
Do you receive paperwork and reports in a timely manner?
1
2
3
4
Is United helping you to achieve your environmental goals?
1
2
3
4
What service could United do for you that we do not currently offer?
Copyright © 2003
United Waste Water Services, Inc.
11807 Reading Road
Cincinnati, OH 45241
Phone: 513.733.4666
Fax: 513.786.6714
